Refund policy

Returns & Refunds

We hope you love your Elevate Hope Apparel order. Because each item is made especially for your order, we generally cannot accept returns or exchanges for incorrect size selection, change of mind, or other preference-based reasons.

We encourage you to review the product description and size guide carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible after receiving your order. We'll work with you to make it right.

When contacting us, please include your order number, a brief description of the issue, and clear photos showing the problem. This helps us review the issue and resolve it as quickly as possible.

Returns

Please contact us before sending an item back. Please do not send an item back unless we have provided return instructions. If a return is required to resolve a damaged, defective, or incorrectly fulfilled order, we'll provide instructions.

Refunds & Replacements

Approved claims may be resolved with a replacement or refund, depending on the circumstances. If a refund is approved, it will be issued to the original payment method.

Questions?

If you have a question about your order, please contact us before initiating a return. We're happy to help.

Elevate Hope Apparel
Wear Hope. Share Light.